Privacy Policy

Last updated: [Date]

1. Introduction

CHIHUI Mandarin ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Singapore's Personal Data Protection Act (PDPA) 2012 and other applicable laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Identity information (student, parent, adult, corporate)
• Course preferences and interests
• Communication records and messages
• Payment information (processed securely through third-party providers)

2.2 Technical Information

We may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our Mandarin learning services
• To process course registrations and payments
• To communicate with you about courses, events, and updates
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing

Under Singapore's PDPA, we process your personal data based on:

• Consent: When you voluntarily provide information
• Contractual necessity: To fulfill our services to you
• Legitimate interests: To improve our services and communicate with you
• Legal compliance: To meet regulatory requirements

5. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third-party vendors who assist in our operations
• Legal authorities: When required by law or to protect our rights
• Business partners: With your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection

7. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal obligations
• Resolving disputes and enforcing agreements

When personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under Singapore's PDPA, you have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Withdrawal of consent: Withdraw consent for data processing
• Portability: Request transfer of your data
• Complaint: Lodge a complaint with the Personal Data Protection Commission

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Analyze website usage and performance
• Provide personalized content

You can control cookie settings through your browser preferences.

10. International Data Transfers

If we transfer your data outside Singapore, we ensure adequate protection through:

• Appropriate safeguards and contractual protections
• Compliance with applicable data protection laws
• Your explicit consent where required

11. Children's Privacy

We are committed to protecting children's privacy. For students under 13, we:

• Obtain parental consent before collecting personal information
• Limit data collection to what is necessary for educational services
• Provide parents with access and control over their child's information

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

13. Contact Information

14. Complaints and Dispute Resolution

If you have concerns about our data practices, you can:

• Contact our Data Protection Officer
• Lodge a complaint with the Personal Data Protection Commission (PDPC)
• Seek resolution through our internal dispute resolution process

PDPC Contact Information:
Personal Data Protection Commission
Website: https://www.pdpc.gov.sg
Email: info@pdpc.gov.sg

This Privacy Policy is effective as of [Date] and complies with Singapore's Personal Data Protection Act 2012.