Terms and Conditions

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1. Acceptance of Terms

By accessing and using CHIHUI Mandarin's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. About CHIHUI Mandarin

CHIHUI Mandarin is a professional Mandarin learning institution based in Singapore, providing comprehensive Chinese language education services to students of all ages and levels.

3. Services Offered

We provide the following services:

• Children's Mandarin classes
• Adult Mandarin courses
• Business Mandarin training
• HSK examination preparation
• One-on-one tutoring
• Online and in-person learning options

4. Registration and Enrollment

4.1 Eligibility

• Students must meet age requirements for specific courses
• Parents/guardians must provide consent for minors
• All students must provide accurate personal information

4.2 Registration Process

• Complete enrollment forms with accurate information
• Submit required documentation
• Pay applicable fees as specified
• Attend orientation sessions (if required)

5. Payment Terms

5.1 Fees and Charges

• Course fees are as published and may be subject to change
• Additional charges may apply for materials, examinations, or special services
• All fees are in Singapore Dollars (SGD) unless otherwise specified

5.2 Payment Methods

• Bank transfer
• Credit card payments
• Cash payments (at our office)
• Other approved payment methods

5.3 Refund Policy

• Refunds may be available under certain circumstances
• Administrative fees may apply to refunds
• Refund requests must be submitted in writing
• Processing time for refunds is 14-21 business days

6. Student Conduct and Responsibilities

6.1 Expected Behavior

• Respect for teachers, staff, and fellow students
• Punctual attendance at classes
• Completion of assigned homework and projects
• Maintenance of a positive learning environment

6.2 Prohibited Activities

• Disruptive behavior during classes
• Harassment or bullying of any kind
• Unauthorized use of school facilities
• Violation of intellectual property rights

7. Intellectual Property Rights

7.1 Our Materials

• All course materials, textbooks, and resources are protected by copyright
• Students may not reproduce, distribute, or share materials without permission
• Unauthorized use may result in legal action

7.2 Student Work

• Students retain ownership of their original work
• We may use anonymized student work for educational purposes
• Students grant us permission to display exemplary work (with consent)

8. Privacy and Data Protection

We are committed to protecting your privacy in accordance with Singapore's Personal Data Protection Act (PDPA) 2012. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

9. Limitation of Liability

• We provide educational services on an "as is" basis
• We do not guarantee specific learning outcomes or examination results
• Our liability is limited to the amount of fees paid for the specific service
• We are not liable for indirect, consequential, or punitive damages

10. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government regulations or restrictions
• Pandemic or public health emergencies
• Technical failures or internet outages

11. Termination

11.1 By Students

• Students may withdraw from courses with proper notice
• Refund policies apply as per Section 5.3
• Written notice is required for withdrawal

11.2 By CHIHUI Mandarin

• We reserve the right to terminate enrollment for violations of these terms
• Non-payment of fees may result in suspension or termination
• We will provide reasonable notice before termination

12. Dispute Resolution

12.1 Internal Resolution

• We encourage resolution of disputes through direct communication
• Students may contact our management team for assistance
• We will make good faith efforts to resolve issues promptly

12.2 External Resolution

• Unresolved disputes may be referred to mediation
• Singapore law governs these terms and conditions
• Singapore courts have jurisdiction over any legal proceedings

13. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be:

• Posted on our website with the updated date
• Communicated to enrolled students via email
• Effective immediately upon posting unless otherwise specified

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

15. Contact Information

16. Governing Law

These Terms and Conditions are governed by the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Singapore courts.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and CHIHUI Mandarin regarding the use of our services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.